Drafts the replies
For every availability request she writes the reply with the rooms free and the right price, in the language the guest wrote in — including ones nobody on the front desk speaks. Whoever is on duty reads it through and sends it.
Ambra · AI receptionist
Not a chatbot.
A receptionist.
Ambra reads the enquiries and drafts replies and quotes on real rates and real availability: whoever is on duty reads them through and sends them. When a question goes beyond what she knows, she calls you.
The front office job, task by task
She does not reply in your place: she prepares the work, and whoever is on duty decides what goes out. These are the things you let her prepare — and the time that goes back to the people at the desk.
Builds the quotes
Rates come from revenue management, availability from the PMS. The quote goes out consistent with what you actually sell, not with a rate sheet frozen in January.
Tells you what has been left behind
Every morning a summary lists the conversations still waiting for a reply. An enquiry that slipped to the bottom of the inbox does not stay forgotten for long.
Remembers your regulars
Every conversation is attached to the guest's profile, with past stays and notes. Someone who has stayed with you before should not have to repeat it all, and you should not have to rely on whoever happens to be on shift.
Is where your guests write
Email and WhatsApp in the same inbox, attached to the profile and the booking. No conversations on somebody's personal phone, disappearing the moment that person goes on holiday.
Hands over when it matters
If a request goes beyond what she knows, she does not improvise: she passes it to the right person with the context already assembled, so whoever picks it up does not start from nothing.
Before they become guests
Direct bookings are won on speed
Anyone asking you for a quote is asking three other hotels too, and almost always books with whoever replies first. With Ambra the reply, at the right price for those dates, is ready in one click: whoever is on duty only has to read it through and send it, in August too, when the inbox fills up faster than anyone can empty it.
After they have
Returning guests should not have to repeat themselves
Every conversation stays attached to the guest's profile: past stays, notes, the requests that come back every time. A guest who comes back is worth more than two new arrivals: no commission to pay, they already know what to expect, and they should not have to explain it all again.
The delicate part
What she does not know, she does not invent
The real risk with an artificial intelligence talking to your guests is not that it answers badly: it is that it answers confidently with something false — a room that does not exist, a rule you never had, a price you have never charged.
Ambra only writes on what she reads from your systems: rates, availability, house rules, that guest's history. Every reply she drafts passes a check, and when it does not hold up she tells you before you send it.
Part of the suite
She already knows who is writing
On her own, Ambra keeps enquiries, quotes and messages in one place. Connected to the other modules she stops asking: she already has the data to answer with.
OS
Bookings, stays and the property's real availability.
RatePilot
Today's prices, so a quote never undersells a strong date.
CostCore
What the direct channel is really worth, net of the commission you saved.
How many enquiries are you losing?
Let Ambra draft the replies to your enquiries, and we will look together at how she gets on.
Request a demo